Refunds & returns

If for any reason you are not satisfied with your Moss purchase, we are happy to provide a refund or exchange subject to the conditions outlined below.

For further assistance or to check if your items are eligible, please contact info@mossmenswear.com.au

Conditions for Refunds and Exchanges

We will happily provide a refund or exchange if:

• The goods are returned within 30 days.
• The goods are returned unworn, in a clean, saleable condition, in original packaging with original tags attached.
• A Return Request is logged via your account page

If you wish to exchange your items, please email your exchange request to info@mossmenswear.com.au to confirm item availability before sending your return.

Exclusions

We cannot provide a refund under the law if:

• The items are damaged, have been worn, or are not faulty.

Shipping Fees:

• Original shipping fees are non-refundable for change-of-mind returns.

Important Information for Third-Party Purchases

For any Moss products purchased from third-party sites (e.g., Myer, Moss UK or Independent retailers), exchanges or refunds must be processed directly with the place of purchase.

How to Return Your Items Online

Head to your Order section within your Account page

1. Find your order, and select 'Request a Return'
2. Follow the steps to request a return
3. Your return will be reviewed by our team, and once approved, a link to download a prepaid label will be sent back to you

If you wish to exchange your items, please submit your exchange request to info@mossmenswear.com.au

Processing Times:
Refunds will be processed within 5 business days of receiving your return.